Westpac video interview questions (2026-2027)
10 researched questions — 10 reported by real candidates or published by Westpac. Updated August 2026.
1Tell me about yourself.
Reported by multiple candidatesPast behaviorReported independently by multiple candidates.
Practice this in the mock2Why Westpac?
Reported by multiple candidatesMotivation & backgroundReported independently by multiple candidates.
Practice this in the mock3What's the toughest challenge you've faced, and how did you overcome it?
Reported by multiple candidatesPast behaviorReported independently by multiple candidates.
Practice this in the mock4What makes you have an "Uncommon Mind"?
Reported by multiple candidatesPast behavior· Graduate / summer internEchoes Westpac's official "Uncommon Mind" interview framing.
Practice this in the mock5What does excellent customer service mean to you? Describe a time you delivered it.
Reported by multiple candidatesPast behavior· Customer-facing rolesReported independently by multiple candidates.
Practice this in the mock6Tell me about a time you handled a last-minute change.
Reported by a candidatePast behaviorReported by a candidate; current applicability may vary.
Practice this in the mock7How would you handle a customer asking you to do something wrong?
Reported by a candidateSituational judgmentReported by a candidate; current applicability may vary.
Practice this in the mock8What do you think about AI, and how can it be used in banking?
Reported by a candidatePast behavior· Graduate / summer internReported by a candidate; current applicability may vary.
Practice this in the mock9Tell us about a time you did not realise a risk — what was it and what did you do?
Reported by a candidatePast behavior· Graduate / summer internReported by a candidate; current applicability may vary.
Practice this in the mock10Tell me about a time you went above and beyond for a customer.
Reported by a candidatePast behavior· Customer-facing rolesReported by a candidate; current applicability may vary.
Practice this in the mock
The Westpac hiring process at a glance
- 1Application — Australian graduate applicants submit their details and stream preferences.
- 2Online assessment — Shortlisted candidates complete psychometric testing by the invitation deadline.
- 3Recorded interview — Prepare a concise account of your motivation.
- 4Final selection — Australian graduate assessment centres include interview and case work; New Zealand differs.
Timed mock interview
The Westpac mock uses these researched questions in a one-way video format — 30 seconds to prepare, recorded answers, scored against our calibrated benchmark. Your video never leaves your device.
Take the Westpac mock interviewHow the Westpac hiring process works
Westpac’s Australian graduate process includes an online psychometric assessment, prerecorded interview and assessment centre after application. The current public guidance does not name one assessment supplier or game lineup. New Zealand publishes a separate process and different invitation timing.
Use the current application page for the practical requirements. Submit a CV and transcript; the guidance allows an unofficial transcript. Choose up to three areas and a preferred location with reasons for those choices. Complete the online assessment and recorded interview when invited. Prepare to explain your past behavior and work through a business-related case study at the final stage.
The New Zealand guide has its own document requirements and final-stage description. Complete the application and any invitation-based assessment. Prepare for the one-way video interview before starting the recording. Follow the arrangements for interviews and the Introduction to Westpac session. Successful offers are subject to pre-employment checks.
About this research
- Researched questions
- 10 — 10 officially published or candidate-reported
- Typical format
- One-way video; a common setup is 30s prep + ~2 min answers. Employers configure their own timing, question count, and retakes.
- Research updated
- August 2026 · part of our evidence-labeled video-interview question bank
Best-supported scope: Australian graduate and summer-intern programs' pre-recorded one-way video interview (paired with official games-based psychometric assessments); one-way recorded video interviews also reported for customer-facing roles such as Customer Service Advisor and Personal Banking Advisor.
These are questions you may encounter — paraphrased from public, dated sources. No one can guarantee the exact questions in your interview, and we never claim to.
Questions for your company and role
- Paste a job link, or pick Westpac and type your role.
- Get the researched question set with evidence labels, assembled into a balanced six-question practice mock for your role.
- Where the research has gaps, role-specific practice questions are generated for you — always labeled as generated, never passed off as reported.
Sources reviewed
- Westpac graduate program — How to apply (official)
- Westpac Student Application Survival Guide (official PDF)
- Westpac recruitment process page (official)
- Glassdoor — Westpac Graduate Program interview reports
- Glassdoor — Westpac Customer Service Advisor interview reports
- Prosple — Westpac Group recruitment reviews
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