Free ITIL 4 Foundation Practice Test
Original questions written to PeopleCert’s ITIL 4 Foundation syllabus, in all four exam question styles, every answer explained.
Why does ITIL 4 say value is co-created rather than delivered?
349 original questions · 125 questions on the seven practices in detail, 42.5% of the exam · 69 list and missing-word questions in the exam’s own styles
ITIL 4 Foundation practice questions by learning outcome
PeopleCert’s syllabus sets how many of the 40 marks each learning outcome carries. Each outcome has a guide with study notes and free sample questions, and a free ten-question drill with an explanation after every answer.
Key Concepts (12.5%)
5 of 40 marks
Service, utility, warranty, customer, user, sponsor and service management; value, outcomes, outputs, costs and risks; service offerings and service relationships.
Guiding Principles (15%)
6 of 40 marks
The seven guiding principles, from focus on value to optimize and automate: what each one means, when it applies and how the principles work together.
Four Dimensions (5%)
2 of 40 marks
Organizations and people, information and technology, partners and suppliers, and value streams and processes, plus the external factors that shape them.
Service Value System (2.5%)
1 of 40 marks
How opportunity and demand become value: the five SVS components (guiding principles, governance, the value chain, practices and continual improvement).
Service Value Chain (5%)
2 of 40 marks
The six value chain activities (plan, improve, engage, design and transition, obtain/build, deliver and support), their purposes and how value streams combine them.
15 Practices (17.5%)
7 of 40 marks
The purpose of fifteen practices, from information security management to service level management, and the terms IT asset, event, configuration item, change, incident, problem and known error.
7 Practices in Detail (42.5%)
17 of 40 marks
Continual improvement and its model, change enablement, incident management, problem management, service request management, the service desk and service level management.
Mixed
All seven learning outcomes
Ten questions drawn from all seven learning outcomes, for a quick check across the whole syllabus.
Ready for the full exam?
40 questions in 60 minutes, drawn in the syllabus marks for each learning outcome, with the 26-of-40 pass line and an explanation for every answer.
Or start with a free drillThe ITIL 4 Foundation exam at a glance
Answer ITIL 4 Foundation practice questions written to PeopleCert’s syllabus, read the explanation for every answer, then take a timed 40-question, 60-minute practice exam in the real format with a score for every learning outcome.
ITIL 4 Foundation introduces the ITIL 4 service management framework: its key concepts, guiding principles, the four dimensions, the service value system and value chain, and the practices IT teams use to run services. PeopleCert owns ITIL and runs the exam. It released ITIL Foundation (Version 5) in 2026 with a new syllabus; ITIL 4 Foundation is still sold, and PeopleCert’s current plan is to sunset all ITIL 4 modules on 31 December 2027 (checked November 2026). These pages follow the ITIL 4 Foundation syllabus, version 4.2.0.
- Exam
- ITIL 4 Foundation, the entry certification of the ITIL 4 scheme, from PeopleCert. It assesses recall and understanding of the ITIL 4 service management framework and is the prerequisite for the higher ITIL qualifications
- Format
- 40 multiple-choice questions, one mark each, with no negative marking. Every question has four options. Styles: standard, missing word(s), list (pick the two true statements out of four) and, as an exception, negative
- Time
- 60 minutes. Candidates taking the exam in a language that is not their native or working language may get 25% extra time, 75 minutes in total
- Passing score
- 26 of 40 correct (65%). The syllabus calls it the provisional pass mark
- Materials
- Closed book: the ITIL Foundation official book is for study and is not allowed in the exam
- Content
- Seven learning outcomes (syllabus v4.2.0, March 2025): key concepts 12.5%, guiding principles 15%, four dimensions 5%, service value system 2.5%, service value chain 5%, purpose and key terms of 15 practices 17.5%, seven practices in detail 42.5%
- Languages
- 12: English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish and Thai
- Price
- PeopleCert sells the exam in bundles: US$690 with the official eBook and Learning Resource Kit, US$1,029 with eLearning, and US$1,338 with eLearning, a free re-take and the official mock exam (incl. VAT, November 2026). No course is required
- Retakes
- PeopleCert sells re-takes (one is included in the US$1,338 bundle). It does not publish a waiting period between attempts on the product page
- Renewal
- Every 3 years: log 60 CPD points as a PeopleCert Plus member (20 a year), pass another ITIL certification, or retake the exam
Where the exam fits in getting ITIL 4 certified
- Prepare your own way: PeopleCert sells a self-study exam bundle with the official eBook, and accredited training organizations run courses that include the exam.
- Buy the exam voucher from PeopleCert or through an accredited training organization.
- Book the exam. PeopleCert runs online exams through its web-based exam driver; you sit alone in a private room with a remote proctor.
- Pass with 26 of 40 correct. ITIL 4 Foundation is the prerequisite for the higher ITIL qualifications, including the Version 5 modules.
- Keep it current every three years with CPD points, another ITIL certification or a retake.
How to use this ITIL 4 Foundation exam prep
- Take the free mixed drill to see where you stand across all seven learning outcomes.
- Drill the seven practices in detail first: continual improvement, change enablement, incident, problem and service request management, the service desk and service level management carry 17 of the 40 marks.
- Learn the purpose of all fifteen practices and the seven key terms (7 marks), then the guiding principles (6 marks).
- Clear the key concepts (5 marks) and the smaller outcomes: the four dimensions, the service value system and the value chain (5 marks together).
- Take the full 40-question practice exam under the 60-minute clock, then drill your two lowest outcomes and take it again. Each new sitting draws questions you have not seen first.
Common questions
How many questions are on the ITIL 4 Foundation exam?
40 multiple-choice questions, each worth one mark. Every question has four options and one correct answer. There is no negative marking, so answer every question.
What is the ITIL 4 Foundation pass mark?
26 correct answers out of 40, which is 65%. The syllabus lists 26 marks as the provisional pass mark.
How long is the ITIL 4 Foundation exam?
60 minutes. If you take the exam in a language that is not your native or working language, you may get 25% extra time, 75 minutes in total. It is closed book.
What question types are on the exam?
The syllabus names four styles, all with four options: standard questions, missing word(s) questions that complete a sentence, list questions where you pick the two true statements out of four (shown as pairs such as "1 and 2"), and, only as an exception, negative questions such as "Which is NOT…". This practice uses all four styles.
What does the ITIL 4 Foundation exam cover?
Seven learning outcomes: key concepts of service management (5 marks), the guiding principles (6), the four dimensions (2), the service value system (1), the service value chain (2), the purpose and key terms of 15 practices (7) and seven practices in detail (17). The seven practices in detail are 42.5% of the exam.
Is ITIL 4 Foundation being replaced by ITIL Version 5?
PeopleCert released ITIL Foundation (Version 5) in 2026 with a new syllabus and the same 40-question, 60-minute, 65% format. ITIL 4 Foundation is still sold, and PeopleCert’s current plan is to sunset all ITIL 4 modules on 31 December 2027. ITIL 4 Foundation holders do not need the new Foundation to move on to the higher Version 5 modules. This practice covers ITIL 4 Foundation.
How much does the ITIL 4 Foundation exam cost?
PeopleCert sells it in bundles: US$690 for the exam voucher with the official eBook and Learning Resource Kit, US$1,029 with eLearning, and US$1,338 with eLearning, a free re-take and the official mock exam (prices incl. VAT on PeopleCert’s site, November 2026). Accredited training organizations sell courses that include the exam.
Does PeopleCert publish an ITIL 4 Foundation pass rate?
No. PeopleCert does not publish a pass rate or the number of candidates for ITIL 4 Foundation.
Are these the real ITIL 4 Foundation exam questions?
No. Every question here is original practice written to PeopleCert’s published syllabus, in our own words. They are not PeopleCert questions or sample papers. The mock exam copies the format: 40 four-option questions in 60 minutes, drawn in the syllabus marks for each learning outcome, with a 26-of-40 pass line, a score for every outcome and an explanation for every answer.
Ready for test day?
40 questions in 60 minutes, drawn in the syllabus marks for each learning outcome, with the 26-of-40 pass line and an explanation for every answer.
Or start with a free drillSources
- PeopleCert: ITIL 4 Foundation (exam format, pass mark, languages, bundles, renewal)
- PeopleCert: ITIL 4 Foundation Syllabus, version 4.2.0, March 2025 (learning outcomes, marks, question styles; copy published by GogoTraining)
- PeopleCert: ITIL FAQ (ITIL Version 5, planned sunset of ITIL 4 modules, renewal routes)
- PeopleCert: ITIL Foundation (Version 5)
- PeopleCert: online exam guidelines (web-based exam driver)
Original practice questions written to the PeopleCert ITIL® 4 Foundation syllabus (version 4.2.0); they are not PeopleCert exam questions or sample papers. Independent practice, not affiliated with or endorsed by PeopleCert. ITIL® is a registered trademark of the PeopleCert group.