Management, Records and Customer Service Questions
Management grows with grade: Regulations/Management/Safety is 15 questions on California D1 and 35 on D4. Practice the supervisory side of the job.
100 questions in the official content counts, with a score for every area and an explanation for every option.
Or try the free management drill- 21 original management questions, every option explained
- Tested on 25 of our 25 practice exams
Why is a computerized maintenance management system (CMMS) useful?
What our management questions cover
- Operating logs, record corrections and CMMS
- Customer complaints and public communication
- Emergency response plans, storm preparation and security
- Operating and capital budgets, rates and conservation
- Supervision, training and succession
This list is our own summary, written for practice. The exam owners publish their outlines: California’s Expected Range of Knowledge, TCEQ’s Need-to-Know Criteria and WPI’s Need-to-Know Criteria.
Drill management, then sit a full practice exam
100 questions in the official content counts, with a score for every area and an explanation for every option.
Or try the free management drillIdeas the questions test most
- Correct a log with one line through the error, initialed and dated.
- Chemicals are an operating expense; tanks and mains are capital.
- One spokesperson in an emergency.
- Treat signs of intrusion as possible contamination.
Start the free management drill · California D2 practice test · California T1 practice test · California T2 practice test · California T3 practice test · California T4 practice test · California D1 practice test
Common questions
Is management on lower-grade exams?
Yes, at a basic level: records, customer relations and safety. Budgets, rates and planning carry more weight on higher grades such as California D4 and T4.
How should a log error be corrected?
Draw a single line through it, write the correct value, and initial and date the change so the original stays readable.
100 questions in the official content counts, with a score for every area and an explanation for every option.
Or try the free management drillMore operator topics
- Source Water and Wells
- Coagulation, Sedimentation and Filtration
- Water Disinfection and Chlorination
- Corrosion, Iron, Manganese and Fluoride
- Water Lab and Sampling
- Water Mains, Valves and Hydrants
- Distribution Hydraulics and Storage
- Cross-Connection and Backflow
- Drinking Water Regulations
- Water Math
- Pumps, Motors and Equipment
- Operator Safety
- Preliminary and Primary Treatment
- Activated Sludge
- Trickling Filters, RBCs and Ponds
- Sludge Digestion and Biosolids
- Wastewater Disinfection and Effluent
- Wastewater Lab and Sampling
- Wastewater Permits and Regulations
- Wastewater Math
- Sewer Cleaning and Inspection
- Collection System Maintenance
- Inflow, Infiltration and Overflows
- Lift Stations
Outlines used for these questions: Expected Range of Knowledge, Drinking Water Treatment Exam (rev. 4/2020, PDF) · Expected Range of Knowledge, Drinking Water Distribution Exam (rev. 4/2020, PDF) · TCEQ: Need-to-Know Criteria for public water system operators · TCEQ: What applicants for wastewater licenses need to know · WPI: 2025 Need-to-Know Criteria.
Game Assessment Prep is an independent practice site, not affiliated with or endorsed by Water Professionals International (WPI, formerly ABC), the California State Water Resources Control Board or the Texas Commission on Environmental Quality. Every question is original; none is taken from a certification exam, an official study guide or another prep provider.