ITIL 4 Practices in Detail practice questions

10 questions · Untimed · Explanation after each question

Continual improvement and its model, change enablement, incident management, problem management, service request management, the service desk and service level management. This learning outcome carries 17 of the 40 marks on the ITIL 4 Foundation exam (42.5%).

Line drawing of a whiteboard with three columns of blank sticky notes beside a desk with a laptop showing a line graph and a desk phone

Before you start

Every question has four options and one correct answer, in the exam’s four styles: standard, missing word, list (choose the pair of true statements) and negative. Each explanation says why the answer is right and why the most tempting wrong answer is wrong.
Check each answer to see the explanation before moving on. Checked answers cannot be changed.

Original practice questions written to the PeopleCert ITIL® 4 Foundation syllabus (version 4.2.0); they are not PeopleCert exam questions or sample papers. Independent practice, not affiliated with or endorsed by PeopleCert. ITIL® is a registered trademark of the PeopleCert group.