ITIL 4 Service Value System practice questions

10 questions · Untimed · Explanation after each question

How opportunity and demand become value: the five SVS components (guiding principles, governance, the value chain, practices and continual improvement). This learning outcome carries 1 of the 40 marks on the ITIL 4 Foundation exam (2.5%).

Line drawing of interlocking gears inside a transparent box, with an arrow going in on one side and a gem coming out of the other

Before you start

Every question has four options and one correct answer, in the exam’s four styles: standard, missing word, list (choose the pair of true statements) and negative. Each explanation says why the answer is right and why the most tempting wrong answer is wrong.
Check each answer to see the explanation before moving on. Checked answers cannot be changed.

Original practice questions written to the PeopleCert ITIL® 4 Foundation syllabus (version 4.2.0); they are not PeopleCert exam questions or sample papers. Independent practice, not affiliated with or endorsed by PeopleCert. ITIL® is a registered trademark of the PeopleCert group.