ITIL 4 Foundation mixed practice questions

10 questions · Untimed · Explanation after each question

Ten questions drawn from all seven learning outcomes of the PeopleCert ITIL 4 Foundation syllabus.

Line drawing of an IT support kit on a table: a closed laptop, a headset, a small network switch with cables, a clipboard with empty checkboxes and a stopwatch

Before you start

Every question has four options and one correct answer, in the exam’s four styles: standard, missing word, list (choose the pair of true statements) and negative. Each explanation says why the answer is right and why the most tempting wrong answer is wrong.
Check each answer to see the explanation before moving on. Checked answers cannot be changed.

Original practice questions written to the PeopleCert ITIL® 4 Foundation syllabus (version 4.2.0); they are not PeopleCert exam questions or sample papers. Independent practice, not affiliated with or endorsed by PeopleCert. ITIL® is a registered trademark of the PeopleCert group.