ITIL 4 Guiding Principles practice questions

10 questions · Untimed · Explanation after each question

The seven guiding principles, from focus on value to optimize and automate: what each one means, when it applies and how the principles work together. This learning outcome carries 6 of the 40 marks on the ITIL 4 Foundation exam (15%).

Line drawing of a compass on a blank map with a path of stepping stones leading to a small flag

Before you start

Every question has four options and one correct answer, in the exam’s four styles: standard, missing word, list (choose the pair of true statements) and negative. Each explanation says why the answer is right and why the most tempting wrong answer is wrong.
Check each answer to see the explanation before moving on. Checked answers cannot be changed.

Original practice questions written to the PeopleCert ITIL® 4 Foundation syllabus (version 4.2.0); they are not PeopleCert exam questions or sample papers. Independent practice, not affiliated with or endorsed by PeopleCert. ITIL® is a registered trademark of the PeopleCert group.