ITIL 4 Key Concepts practice questions

10 questions · Untimed · Explanation after each question

Service, utility, warranty, customer, user, sponsor and service management; value, outcomes, outputs, costs and risks; service offerings and service relationships. This learning outcome carries 5 of the 40 marks on the ITIL 4 Foundation exam (12.5%).

Line drawing of a parcel box, a key on a ring and a wrench on a counter beside an open laptop

Before you start

Every question has four options and one correct answer, in the exam’s four styles: standard, missing word, list (choose the pair of true statements) and negative. Each explanation says why the answer is right and why the most tempting wrong answer is wrong.
Check each answer to see the explanation before moving on. Checked answers cannot be changed.

Original practice questions written to the PeopleCert ITIL® 4 Foundation syllabus (version 4.2.0); they are not PeopleCert exam questions or sample papers. Independent practice, not affiliated with or endorsed by PeopleCert. ITIL® is a registered trademark of the PeopleCert group.