CompTIA A+ Software Troubleshooting Practice Questions

CompTIA A+ Core 2 (220-1202) · Domain 3 of 4 · 23% of the exam

90 questions in 90 minutes, performance-based questions included, drawn in the official share for each 220-1202 domain, with a score for every domain and a note on every answer.

Free Software Troubleshooting drill
Free sample · Question 1 of 3A+ Core 2 · Software Troubleshooting

A user's browser has become very slow and shows extra toolbars the user did not install. What should the technician do?

Choose the best answer

Software Troubleshooting on the A+ Core 2 exam

Software Troubleshooting is 23% of A+ Core 2 (220-1202), about 21 of 90 questions. Each question gives a symptom and asks for the cause or the best first fix.

Share of the exam
23% of 220-1202, about 21 of 90 questions
Our drill
10 questions from 44 Software Troubleshooting questions, untimed, a note on every option; one free attempt, unlimited with a pass
Line drawing of a phone and a laptop each showing a warning triangle, a crossed wrench and screwdriver, and a gear

What Software Troubleshooting questions test

  • Windows: BSOD, degraded performance, boot issues, frequent shutdowns, services not starting, app crashes, low memory, USB controller warnings, slow profile loads, time drift
  • Mobile OS and apps: apps that will not launch, close, update or install, slow response, failed OS updates, battery life, random reboots, Bluetooth, Wi-Fi and NFC, autorotate
  • Mobile security: unofficial app stores, developer mode, root and jailbreak, spoofed apps, high data use, fake security warnings, leaked data
  • PC security: network access problems, desktop alerts, false antivirus alerts, altered files, unwanted notifications, failed updates, pop-ups, certificate warnings, redirection

Sit the full exam under the real clock

90 questions in 90 minutes, performance-based questions included, drawn in the official share for each 220-1202 domain, with a score for every domain and a note on every answer.

Free Software Troubleshooting drill

How to study it

  • Look for what changed: a new driver, update or app usually explains the symptom
  • Choose the least disruptive fix first: restart, roll back, repair, then reinstall
  • Treat renamed, unreadable files as ransomware: isolate the PC first

Common questions

Where do I fix Windows when it will not boot?

The Windows Recovery Environment (Advanced startup) has Startup Repair, System Restore, Uninstall Updates and a command prompt.

Is malware removal part of this domain?

The removal procedure is in Domain 2 (Security); this domain covers recognizing the symptoms of security problems.

90 questions in 90 minutes, performance-based questions included, drawn in the official share for each 220-1202 domain, with a score for every domain and a note on every answer.

Free Software Troubleshooting drill

More A+ Core 2 practice

Sources

We write our own practice questions to help you prepare for the CompTIA A+ and CompTIA Network+ certifications. They are original questions written to CompTIA’s published exam objectives, not real exam questions. Independent practice, not affiliated with or endorsed by CompTIA or Pearson VUE. CompTIA, A+ and Network+ are trademarks of CompTIA, Inc.