Understand Empower’s published hiring stages, internship route, and the limits of available assessment information.
By the Game Assessment Prep research teamUpdated September 14, 2026How we research
No specific assessment game is sufficiently documented for this employer to recommend a matching simulator. An unspecified assessment could cover different skills; the invitation is the useful starting point.
Check the employer before choosing preparation. Here, Empower means the financial-services business serving workplace retirement plans and personal investors. An invitation from another business named Empower needs a different guide.
Use the job description to decide what deserves attention: explaining a retirement-account change, delivering a technology project, and supporting an advisory client call for different evidence. The recommendations below are preparation exercises, not a prediction of exact interview questions.
Empower’s company page identifies Great-West Lifeco as its parent and Greenwood Village, Colorado, as headquarters. This guide covers that employer, with U.S. hiring and internship guidance; it does not establish a process for unrelated organizations using the same name.
Source: Empower — About us
The student page lists actuarial, finance, operations, technology, marketing, and sales internships. Eligibility includes undergraduate sophomores and juniors, plus graduate students with at least one semester remaining. It names Greenwood Village, Boston, and Hartford as internship locations; check the individual posting for your placement.
The September 2026 representative posting describes an entry-level route with paid training. Work includes account changes, contributions, loans, withdrawals, and explaining plan updates. Its selection criteria emphasize communication, empathy, problem solving, resilience, and detail. These are useful preparation themes; the posting does not establish a particular test.
Source: Empower — Financial Customer Service Representative, R.0062186
A September 2026 Talent Acquisition vacancy describes using assessment tools, structured interview guides, and scorecards for financial-services recruitment. This supports preparing concrete evidence against role requirements, without identifying any candidate-facing assessment provider.
The hiring page explicitly allows an assessment for some roles during application. It does not make testing mandatory for every applicant.
Source: Empower — Our hiring process
The FAQ permits phone, video, and in-person interviews. It does not distinguish live from recorded video or name HireVue, so a video invitation alone cannot establish either.
Source: Empower — Hiring Process FAQ; format details not specified
The reviewed guidance supplies no assessment duration, pass mark, retake rule, or game list. Check the actual invitation before selecting timed or platform-specific practice.
Source: Empower — Public hiring guidance; assessment specifications unavailable
Empower’s FAQ provides recruiting@empower.com for accommodation requests during the application process. Raise any needed adjustment before starting an assessment.
Source: Empower — Hiring Process FAQ
Empower publishes a flexible sequence rather than a fixed number of interviews.
Source: Empower — Our hiring process
The student page gives its own sequence; it does not publish a separate testing stage.
The FAQ explains the U.S. pre-employment checks separately from interviews.
Source: Empower — Hiring Process FAQ
Separate the employer’s hiring target, the vacancy closing date, and any assessment deadline. They answer different questions.
| Cycle | Application dates | Likely assessment window | Evidence |
|---|---|---|---|
| General hiring | Use the vacancy closing date | Invitation-specific | Official source Empower aims to fill positions within 90 days, with variation by role. This is not a guaranteed response or offer deadline. Source: Empower — Hiring Process FAQ |
| Summer internship cycle | Rolling recruitment beginning in fall | No standard test window published | Official source Recruitment begins in fall for the following summer. The 10-week program typically runs from after Memorial Day through early August; confirm the dates for your offer. |
Build a short evidence bank with a different example for each major requirement. Explain your actions and result clearly enough that an interviewer can distinguish your contribution from the team’s.
For customer service, rehearse clarifying a confused customer’s request, checking details, and explaining the next step calmly. Include when you would escalate instead of guessing. This is an original practice scenario, not a reported test.
For technical or corporate roles, choose a project where accuracy, reliability, or simpler communication improved an outcome. Explain the tradeoff, your checks, and what you changed after feedback.
Use coursework, a student organization, or employment to show how you learned something unfamiliar. Describe the specific problem and what you would do differently, rather than relying on a broad claim that you learn quickly.
Record the deadline, time zone, delivery format, equipment needs, and any practice material provided. If details are missing, ask your recruiting contact before choosing specialist preparation. Keep factual questions about the role ready for the interview.
The financial-services Empower at empower.com, serving retirement plans and personal investors. Confirm that identity against your vacancy; the name alone is not enough.
The reviewed official sources do not identify either. Some roles can require an assessment, but its provider and content must be confirmed from your invitation.
Not necessarily. The cited representative role accepts qualifying customer-service experience from areas such as retail, hospitality, teaching, and banking. Check the education and experience combination in your own vacancy.
Yes. Empower’s FAQ advises using one profile for all applications and recommends PDF or DOC resumes.
Understand its retirement and personal-investor customers. Its published values emphasize customer focus, accountability, learning, improvement, and inclusion. Prepare an example showing how you acted on one of those themes; simply reciting the values adds little.
The sources below support this guide. Claim labels distinguish official information, candidate reports, and research inferences.
Empower · Accessed
Empower · Accessed
Empower · Accessed
Empower · Accessed
Empower · Accessed
Empower · Accessed
4,700+ candidates from MIT, Stanford, Harvard, Yale and 100+ universities have run 68,000+ practice sessions here · median +25% score improvement by the fifth attempt · 84% of 6,000+ game ratings say “Great”.
Understand Empower’s published hiring stages, internship route, and the limits of available assessment information.
By the Game Assessment Prep research teamUpdated September 14, 2026How we research
No specific assessment game is sufficiently documented for this employer to recommend a matching simulator. An unspecified assessment could cover different skills; the invitation is the useful starting point.
Check the employer before choosing preparation. Here, Empower means the financial-services business serving workplace retirement plans and personal investors. An invitation from another business named Empower needs a different guide.
Use the job description to decide what deserves attention: explaining a retirement-account change, delivering a technology project, and supporting an advisory client call for different evidence. The recommendations below are preparation exercises, not a prediction of exact interview questions.
Empower’s company page identifies Great-West Lifeco as its parent and Greenwood Village, Colorado, as headquarters. This guide covers that employer, with U.S. hiring and internship guidance; it does not establish a process for unrelated organizations using the same name.
Source: Empower — About us
The student page lists actuarial, finance, operations, technology, marketing, and sales internships. Eligibility includes undergraduate sophomores and juniors, plus graduate students with at least one semester remaining. It names Greenwood Village, Boston, and Hartford as internship locations; check the individual posting for your placement.
The September 2026 representative posting describes an entry-level route with paid training. Work includes account changes, contributions, loans, withdrawals, and explaining plan updates. Its selection criteria emphasize communication, empathy, problem solving, resilience, and detail. These are useful preparation themes; the posting does not establish a particular test.
Source: Empower — Financial Customer Service Representative, R.0062186
A September 2026 Talent Acquisition vacancy describes using assessment tools, structured interview guides, and scorecards for financial-services recruitment. This supports preparing concrete evidence against role requirements, without identifying any candidate-facing assessment provider.
The hiring page explicitly allows an assessment for some roles during application. It does not make testing mandatory for every applicant.
Source: Empower — Our hiring process
The FAQ permits phone, video, and in-person interviews. It does not distinguish live from recorded video or name HireVue, so a video invitation alone cannot establish either.
Source: Empower — Hiring Process FAQ; format details not specified
The reviewed guidance supplies no assessment duration, pass mark, retake rule, or game list. Check the actual invitation before selecting timed or platform-specific practice.
Source: Empower — Public hiring guidance; assessment specifications unavailable
Empower’s FAQ provides recruiting@empower.com for accommodation requests during the application process. Raise any needed adjustment before starting an assessment.
Source: Empower — Hiring Process FAQ
Empower publishes a flexible sequence rather than a fixed number of interviews.
Source: Empower — Our hiring process
The student page gives its own sequence; it does not publish a separate testing stage.
The FAQ explains the U.S. pre-employment checks separately from interviews.
Source: Empower — Hiring Process FAQ
Separate the employer’s hiring target, the vacancy closing date, and any assessment deadline. They answer different questions.
| Cycle | Application dates | Likely assessment window | Evidence |
|---|---|---|---|
| General hiring | Use the vacancy closing date | Invitation-specific | Official source Empower aims to fill positions within 90 days, with variation by role. This is not a guaranteed response or offer deadline. Source: Empower — Hiring Process FAQ |
| Summer internship cycle | Rolling recruitment beginning in fall | No standard test window published | Official source Recruitment begins in fall for the following summer. The 10-week program typically runs from after Memorial Day through early August; confirm the dates for your offer. |
Build a short evidence bank with a different example for each major requirement. Explain your actions and result clearly enough that an interviewer can distinguish your contribution from the team’s.
For customer service, rehearse clarifying a confused customer’s request, checking details, and explaining the next step calmly. Include when you would escalate instead of guessing. This is an original practice scenario, not a reported test.
For technical or corporate roles, choose a project where accuracy, reliability, or simpler communication improved an outcome. Explain the tradeoff, your checks, and what you changed after feedback.
Use coursework, a student organization, or employment to show how you learned something unfamiliar. Describe the specific problem and what you would do differently, rather than relying on a broad claim that you learn quickly.
Record the deadline, time zone, delivery format, equipment needs, and any practice material provided. If details are missing, ask your recruiting contact before choosing specialist preparation. Keep factual questions about the role ready for the interview.
The financial-services Empower at empower.com, serving retirement plans and personal investors. Confirm that identity against your vacancy; the name alone is not enough.
The reviewed official sources do not identify either. Some roles can require an assessment, but its provider and content must be confirmed from your invitation.
Not necessarily. The cited representative role accepts qualifying customer-service experience from areas such as retail, hospitality, teaching, and banking. Check the education and experience combination in your own vacancy.
Yes. Empower’s FAQ advises using one profile for all applications and recommends PDF or DOC resumes.
Understand its retirement and personal-investor customers. Its published values emphasize customer focus, accountability, learning, improvement, and inclusion. Prepare an example showing how you acted on one of those themes; simply reciting the values adds little.
The sources below support this guide. Claim labels distinguish official information, candidate reports, and research inferences.
Empower · Accessed
Empower · Accessed
Empower · Accessed
Empower · Accessed
Empower · Accessed
Empower · Accessed
4,700+ candidates · 68,000+ practice sessions across Game Assessment Prep.