CRCST Professional Development and Human Relations Practice Questions
Section 7 of 7 in the HSPA content outline · 8% of the exam, about 10 of the 125 scored questions
150 questions across all seven sections in 3 hours, with a score for Professional Skills so you know where you stand.
Free Professional Skills drillThe prefix "chole-" refers to:
Professional Development and Human Relation Skills on the CRCST exam
Professional Development and Human Relation Skills is 8% of the CRCST exam, about 10 of the 125 scored questions. It covers how technicians communicate with customers and coworkers, protect patient information, set priorities, use medical terminology, work in teams and keep their skills and certification current.
- Share of the exam
- 8% in the official content outline, about 10 of the 125 scored questions
- Our drill
- 10 questions from 35 Professional Skills questions, untimed, an explanation after every answer; one free attempt, unlimited with a pass
What Professional Development and Human Relation Skills questions test
- Communication: telephone etiquette, formal and informal communication, service recovery and respectful, inclusive communication
- HIPAA and protecting patient information on schedules, case carts and records
- Decision making: prioritizing urgent requests and anticipating customer needs
- Medical and surgical terminology: prefixes, roots and suffixes such as -ectomy, -otomy, -ostomy, -scopy and -plasty
- Teams and career development: types of work groups, accountability, in-service training, résumés and continuing education
Sit the full exam under the real clock
150 questions across all seven sections in 3 hours, with a score for Professional Skills so you know where you stand.
Free Professional Skills drillHow to study it
- Build a terminology list from every procedure name you see on count sheets and case carts, and break each into root and suffix.
- Answer service questions with the same pattern: listen, apologize, fix the problem and follow up.
- Take the professional skills drill until you score 90% or better.
Common questions
Is medical terminology on the CRCST exam?
Yes. The outline lists medical terminology (anatomy and physiology, surgical terminology and instrumentation) under Professional Development and Human Relation Skills.
How many continuing education credits does the CRCST need?
12 CE credits every year, with a $50 renewal fee. Credits should be technical and relevant to sterile processing.
150 questions across all seven sections in 3 hours, with a score for Professional Skills so you know where you stand.
Free Professional Skills drillThe other CRCST sections
Sources
- HSPA: Certified Registered Central Service Technician (CRCST): exam structure, fees, hours and references
- HSPA: CRCST Exam Content Outline (revised November 2023)
- HSPA Certification Handbook (revised January 2026): scored and pretest questions, passing score, results, retakes
- HSPA: Become Certified (Prometric testing, 120-day window, FAQs)
- HSPA: CRCST renewal (12 CE credits a year, $50)
- CDC: Guideline for Disinfection and Sterilization in Healthcare Facilities (2008)
- OSHA: Bloodborne Pathogens Standard, 29 CFR 1910.1030
Original practice questions for exam preparation, written to the HSPA CRCST Exam Content Outline (revised November 2023), not HSPA exam questions. Independent practice, not affiliated with or endorsed by HSPA (the Healthcare Sterile Processing Association) or Prometric. CRCST is an HSPA certification.