Customer Service Skills Test practice test
All three parts: 6 customer conversations, 6 customer service scenarios to rate, then 10 minutes of timed checking.
3 parts · About an hour
Each drill has one free attempt. One Civil Service Judgement Test pass covers this practice, the Civil Service Judgement Test, the Management Judgement, Casework Skills and Customer Service Skills tests, and Fast Stream practice. Saved reviews stay free.
About the real test
The Customer Service Skills Test guide covers the official format, who uses it and how it is scored. All Civil Service online tests lists every test by grade.
Independent practice from Game Assessment Prep, not affiliated with or endorsed by the UK Civil Service. All scenarios, documents and explanations are original; the keyed answers are our own editorial judgments.