Capita Arctic Shores Assessment
Capita UK hiring, including customer service roles
Capita’s own application page names its Arctic Shores assessment, a behaviour-based assessment of eight tasks. Capita does not publish which tasks they are.
Practice Arctic Shores tasks View practice tasks Process and timingPractice: Arctic Shores-style task simulations. Capita does not publish which eight tasks it uses.
Key takeaways
- Capita's own application page names its Arctic Shores assessment: behaviour-based, measuring natural behaviours and personality traits.
- Capita describes the assessment as eight tasks but does not name them.
- A member of Capita's sourcing team talks through the role and your CV, usually by phone, or by video on request.
- In Capita's 2020 customer service campaign, 65% of invited candidates finished the assessment within 24 hours.
Practice the full modern suite
This employer has not published a task list. Browse the task formats for general preparation.
Explore the full task suiteThe process
Online application
Apply through Capita’s careers site with your CV.
Arctic Shores assessment
Capita: “It’s a behavioural-based assessment that measures natural behaviours and personality traits.” Capita’s page describes eight tasks. Arctic Shores assessments include a practice run before each task and send a feedback report afterwards.
Conversation with the sourcing team
A member of Capita’s sourcing team discusses the role, your CV and your questions, usually by phone; you can ask for a video call instead.
Interview and offer
Later stages depend on the role. Follow the instructions in your invitation.
Timing
Capita recruits year-round across its divisions, so there is no single deadline. Your invitation email sets the deadline for the assessment.
Assessment details
Program: Capita UK hiring, including customer service roles
Capita names the vendor on its own “Our application process” page: “You’ll be invited to take part in our Arctic Shores assessment. It’s a behavioural-based assessment that measures natural behaviours and personality traits.” The page describes the assessment as eight tasks, and says a member of Capita’s sourcing team talks with you about the role, your CV and any questions, usually by phone, with a video call available on request.
Arctic Shores’ own Capita case study covers Capita’s 2020 Customer Service recruitment: 12,000 applications, with 65% of invited candidates completing the assessment within 24 hours. Capita does not publish which eight tasks it uses.
Task-list evidence
Capita describes eight tasks but does not name them, and no candidate report lists them. Practice the full modern Arctic Shores suite below.
Sources
Common questions
Does Capita use Arctic Shores?
Yes. Capita’s own application-process page names “our Arctic Shores assessment”, and Arctic Shores publishes a Capita case study on its 2020 Customer Service recruitment.
How many tasks are in the Capita Arctic Shores assessment?
Capita’s page describes eight tasks. It does not say which ones, so practice the full modern suite.
What does the Capita assessment measure?
Capita says it “measures natural behaviours and personality traits”. Arctic Shores tasks record how you approach each task rather than asking you questions.
How quickly should I complete it?
Capita does not publish a deadline on its page; your invitation sets it. In Capita’s 2020 customer service campaign, 65% of invited candidates finished within 24 hours, so expect a short turnaround.
Independent Arctic Shores-style practice. GameAssessmentPrep is not affiliated with or endorsed by Arctic Shores. Task selection, timing and scoring vary by employer; your invitation is authoritative. Process details reflect research as of August 2026 and employers change their assessments.
25,700+ candidates from MIT, Stanford, Harvard, Yale and 100+ universities have run 195,000+ practice sessions here · Arctic Shores practice scores typically rise 14% by the fifth attempt· 78% of 20,000+ game ratings say “Great”.
