Aon is the vendor, in American's own words
Official sourceThe step-1 requirement list on American's flight attendant careers site names it verbatim: "Before You Board video / Application / Eligibility / AON assessment". We checked the literal strings on that page — "AON" is there; "HireVue" and "pymetrics" are not. Employers naming their assessment vendor on a public careers page is rare enough that you can treat this one as fact.
Source: American Airlines flight attendant careers site
The naming covers flight attendant hiring only
Official sourceThe "AON assessment" string appears on the cabin-crew careers site and nowhere else we could reach. American's campus site names no vendor and contains no assessment language at all, and jobs.aa.com returns HTTP 403 to automated fetching so corporate requisitions could not be read. If you are applying to a corporate, campus, internship, MBA, IT ADEPT or pilot role, this page tells you nothing about what you will sit, and neither does American.
Source: American Airlines campus site (destinationaa.com), checked 11 September 2026
What the assessment contains is not published
Single sourceAmerican's entire public description is that you "complete an online assessment that helps us learn more about your strengths and capabilities". No sections, no item counts, no timing, no format. One prep site claims the assessment pairs a work-style questionnaire with a short numerical reasoning test and gives specific instrument names, item counts and minute counts — it cites no sources and no candidate reports whatsoever, and no candidate report anywhere corroborates any of it. We are not repeating those numbers, because a confident-sounding breakdown that turns out to be invented is worse than an honest gap.
Source: JobTestPrep, American Airlines flight attendant hiring process (prep site, uncited)
There is no evidence of game-based tasks
No evidence foundAon's portfolio spans both a game battery and conventional questionnaires and tests, and nothing establishes which side American bought. Four separate signals point away from games: American's own "strengths and capabilities" framing; the only content claim in existence describing a questionnaire plus a conventional numerical test; 73 crowdsourced candidate reports that mention no platform, vendor or game; and a detailed first-hand account of the full assessment day that mentions no online test at all. We list no Aon games as American Airlines practice, because doing so would invent a format nobody has reported.
Source: AviationInterviews crowdsourced candidate reports; targeted checks for game-based modules, 11 September 2026
The assessment sits inside step 1, at application
Official sourceAmerican groups the AON assessment with the application itself: "Submit your application, share your qualifications and experience, and complete an online assessment." It is not a separate invited stage that arrives days later, so expect to meet it as part of applying rather than after a screening decision. American publishes no completion window for it.
Source: American Airlines flight attendant careers site
The self-recorded video has a reported 72-hour window, and no named platform
Single sourceAmerican's step 2 asks you to "introduce yourself through a short, self-recorded video" and "respond to situational questions". Independent cabin-crew coverage states you have 72 hours to complete it from the moment it is assigned — that is the press tier, not American's own page. American never names the recording platform, and no candidate report we found identifies one. Claims elsewhere that it runs on a named video-interview vendor come from a single uncited prep site writing about internships rather than cabin crew, and we do not repeat them.
Source: The Cabin Crew Forum, applications open 24 August 2026 (10 August 2026)
The virtual Crew Interview is new for the 2026 cycle
Single sourceAmerican's step 3 is "a virtual conversation with members of our recruiting team". Cabin-crew coverage flags this stage as new for 2026 and states it was not part of previous hiring cycles — it was inserted between the self-recorded video and the in-person day, giving American more touchpoints before flying candidates to Dallas. That means older accounts of the process you find elsewhere are describing a shorter funnel than the one you will face.
Source: The Cabin Crew Forum, applications open 24 August 2026 (10 August 2026)
The Dallas on-site day: the visit is official, the structure is not
AnecdotalAmerican confirms step 4 as "an on-site visit" where you "meet members of our team, take part in interactive activities" and perform essential job functions. Everything more granular comes from an undated first-hand account by a former American flight attendant whose comments reference 2023: check-in with a brief writing prompt, a group interview with an ice-breaker and a collaborative problem-solving activity, a company presentation during which advancement decisions are made, an announcement of who continues, then paperwork, a jump seat and reach test, a one-on-one recruiter interview including reading a PA announcement aloud, and a drug screen. That account predates the virtual crew interview added for 2026, so treat the day it describes as indicative rather than current.
Source: These Gold Wings, American Airlines face-to-face interview process (undated; comments reference 2023)
Training is seven weeks and unpaid
Official sourceAmerican states on its own page that successful candidates attend seven weeks of training at the Robert L. Crandall Campus in Dallas-Fort Worth, that the training pay is unpaid, and that your base is assigned during training rather than chosen at application. Candidates selected in this cycle begin training in 2027; cabin-crew coverage expects the first classes in the first or second quarter of that year.
Source: American Airlines flight attendant careers site